If you are not satisfied with your purchase, you can return to us any product. To return any item,
you can use the pre-paid and pre-filled return label and return an item for free within 14 days from the day you received the order. Then, proceed to return the package in its original packaging. You may drop-off your parcel at any UPS Access Point.
If you do not reside in the UK (regions where delivery is available only, please see above list of excluded regions), you will be responsible for organizing the collection or shipment of your Product(s) in or from any of the territories where the Company offers the delivery of its Products in the UK.
Please note that all returned items should be sent in their original packaging, in perfect condition, unused, sealed and accompanied by all the accessories and documents provided with them at the time of delivery. Any personalized, revised or altered product, or any product retuned in a damaged, used, unsealed, incomplete or sailed condition, may not be refund.
If your return does not comply with previous terms and conditions, Jean Paul Gaultier will be unable to reimburse for the cost of the product(s).
Please note that returns are free of charge from the regions we deliver to.